Abstract
Whether it is a web
site or a business application, most software projects overrun their estimates
and fail to achieve their goals. This is largely through failure to understand
users and how they perform their tasks. Using the
user's own description of what they have to do and how they do it is a
recipe for failure as is being too busy to conduct site visits. Successful
design requires intimate knowledge of user characteristics, limitations,
and how they really perform their tasks.
What you will learn
- What you need to
know before starting any project,
- How you can gather
information,
- Separating what
is useful and what isn't ,
- Setting design
objectives based on solid data,
- Starting a design
prototype.
Major Topics
- Users:
- deciding
what you need to know,
- coping
with individual differences,
- determining
the target range of users to develop for.
- Tasks:
- Choosing the
right task analysis method for the situation,
- Setting the
right level of analysis.
- Site
visits:
- Choosing
the best data gathering techniques,
- Preparation,
- Important
things to look for,
- Gathering
data.
- Starting
design based on gathered data:
- Analyzing
what you found,
- Moving
to formal design methods,
- Important
steps in prototyping,
Handouts
- Includes a copy
of "User and Task Analysis for Interface Design" by Hackos
and Redish which will be used as the text book
- Exercise workbook
Who
Should Attend
- Business analysts,
- System analysts,
- Designers.
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